Terms of Business
- Terms of Payment -- All initial orders are prepay with company check,
money order, cashier's check or VISA/MC. Application for a Net 30 account can be
made by providing a credit sheet to be approved by Vole Control, Inc.
You will be notified by e-mail if Net 30 status is approved. Net 30 invoices are due 30 days
from the date of invoice, and are considered Past Due on the 31st day.
Vole Control does not send statements -- payment is made from invoices.
- Past Due Accounts -- Past Due customers will be sent a notice to this
effect 45 days from the date of invoice. Said notice states that if payment is not
received by Vole Control, Inc. within 60 days from the date of
invoice, then notified Past Due customer will be switched from Net 30 status to
permanent prepay account. Additionally, all reorders will be held until payment is
received (Net 30 status can be regained with approval from Vole Control,
Inc). If payment is not received within 60 days, a second and final notice
will be sent between 65 and 70 days stating that if payment is not received within
90 days from the date of original invoice, the delinquent account in question will
be submitted immediately to a collection agency. A $20.00 service charge, plus costs
and collection fees incurred during the collection process, will also be billed to
the delinquent customer.
- Past Due Finance Charges -- While invoices are considered past due on
the 31st day from the invoice date, a grace period of 15 days is extended. On the
45th days from the invoice date, a finance charge equaling 2% of the delinquent
invoice will be assessed. This finance charge becomes part of the total balance due
and must be paid in order to clear the open invoice
- Returned Checks -- Vole Control charges a $25.00
fee for each returned check.
- Shipping -- All orders are shipped via UPS. Company check orders will
not be shipped until check has been cleared for payment. North Carolina orders
will not be shipped until Form E-595E Streamlined Sales Tax Agreement - Certificate
of Exemption is received via fax or mail.
(
Form E-595E is available online here [pdf])
- Claims -- Claims for damaged/defective merchandise, shortages and
mis-shipments must be brought to the attention of Vole Control
within 15 days from the time the customer receives the shipments in question.
Claims originating after this 15 day period must be for problems related to
contents of sold item not visible at delivery but discovered by a consumer of
the product. The retailer or consumer may handle such claims through the
Vole Control online customer help link or by calling or
writing Vole Control, Inc.
- Restocking Fee - All merchandise returned to Vole Control
for reasons other than defects or errors on the part of
Vole Control will be assessed a 20% restocking fee based upon the wholesale
value of the items returned.
- Minimums -- Minimum order is one case.
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